Reply Apology and Notice of Shipment in Replacement
10/16/2017
Dear
Your letter of (date) has been received, and we were very sorry to hear about the problem you experienced with our (product) We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your (product) . We have entered a replacement order to be shipped to you
at once. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been
caused.
caused.
Thank you for purchasing our products.